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View Profile · 09-02-2014 5:14 AM

I've read many a post asking about shipping lead times, email comms, sample-requests, etc. for Apex, and thought it would be a good idea to consolidate our experiences into one thread for future reference.

Let's use the following format (simply copy-paste from the "Code" box into your post):

Code:

[b]Products:[/b]

[b]Ordered:[/b]

[b]Postmark(shipped):[/b]

[b]Received:[/b]

[b]Shipping Option:[/b] (refer to options on Paypal)

[b]Location:[/b]

[b]Emails(where applicable):[/b]

[u][b]Other Thoughts[/b][/u]

Here's mine:

Products: Core, Titan (+Core V2 sample[requested])
Ordered: 20 Aug '14
Postmark(shipped): 22 Aug '14
Received: 2 Sept '14
Shipping Option: Standard International (1-2 Weeks)
Location: Southeast Asia (Far East)
Emails(where applicable): Receipt from Paypal
Other Thoughts
Bottles came securely bubble wrapped and in a padded envelope. Thundr very graciously included a sample of Core V2, as requested, along with a handwritten note of thanks and to have fun. Nice personal touch!

[Image: attachment.php?aid=591]

View Profile · 09-13-2014 7:29 AM

Code:

[b]Products:[/b] Core, Orbital, Dionysyese(cant spell:))

[b]Ordered:[/b]9/914

[b]Postmark(shipped):[/b]9/10/14

[b]Received:[/b]9/11/14

[b]Shipping Option:[/b] (refer to options on Paypal) Normal

[b]Location:[/b] Phila

[b]Emails(where applicable):[/b]

[u][b]Other Thoughts[/b][/u]

As usual all was smooth, got a paypal response that my order had shipped within 24 hours...more like 12

View Profile · 09-13-2014 7:36 AM

(09-13-2014 7:29 AM)DWR Wrote: Products: Core, Orbital, Dionysyese(cant spell)
Ordered:9/9/14
Postmark(shipped):9/10/14
Received:9/11/14
Shipping Option: (refer to options on Paypal) Normal
Location: Phila
Emails(where applicable):
Other Thoughts
As usual all was smooth, got a paypal response that my order had shipped within 24 hours...more like 12

There, cleaned it up for ya. Thanks for the update!

View Profile · 09-24-2014 10:40 PM

MMM's experiences, directly quoted with his permission:

MMM Wrote:The shipping was fine as usual. This was the first order I received a tracking notice, and I've ordered at least 5 or more times. I don't worry about any of that ... IF ... I don't get anything within a two period, including, weekends, I will write to the vendor.

Everyone should have figured it out by now, Apex normally doesn't send out tracking. Maybe Thundr's trying to cut out all the questioning about it. SPOILED MONE USERS we are.

Anyway, that's all I have for you, K!

p.e.a.c.e.

View Profile · 10-03-2014 6:44 AM

Products: Core, Dionysos (+Praet sample[requested])
Ordered: 15 Sept '14
Received: 2 Oct '14
Shipping Option: Standard International (1-2 Weeks)
Location: Germany

View Profile · 12-09-2014 1:26 PM

Products: Core x 2, Titan
Ordered:23 Nov 14
Received: 9 Dec 14
Location: London, UK
Emails(where applicable): Received email from paypal immediately after transaction as per normal. No further communication. Sent an email on 6Dec14 asking for an update on the order. Got a response on the same day describing a delay with a supplier, and the possibility of CV3 sample in my order and description of the product, no ETA of delivery was given.

Other Thoughts
Free sample of Imprint, woohhooo, no CV3, but who cares, the former is free tried and tested product. Thanks Thundr.

I think providing a basic delivery time on your website would be useful, obviously you want to lower expectations here so saying a month for international deliveries would make sense. The primary reason here is that people will expect typical delivery times of 2 weeks, and will be disappointed when those expectations are not met. Many will obviously not realise that yours is a home based business that you do on top of your full time job.
99% of the time you'll significantly better the stated delivery period which will leave the buyer with a nice surprise, ie lower expectations and then outperform. I don't think an expected elongated waiting period would put many customers off as I product reputation rules the pheromone world.
My 2 cents, with love!

View Profile · 01-26-2015 11:57 PM

Products: Imprint (+requested Dionysos and Orbital samples)
Ordered: 20 Jan '15
Received: 26 Jan '15
Shipping Option: Regular
Location: Florida, USA

I really appreciate that they sent the two samples that I've requested! Can't wait to try them out! Yes

View Profile · 03-23-2015 2:16 AM

Products: Core Pulse, Titan Fury
Ordered: 22 Feb 2015
Postmark(shipped): no idea
Received: 20 Mar 2015
Shipping Option: Standard international
Location: Southeast Asia
Emails(where applicable): I PM-ed thundr on 18 Mar asking where is the product since I had not been given any tracking number or heard any updates about it. He told me that the order was turned back by USPS because there was leakage in the package. He said that he already sent me a new package instead of waiting for the package to come back and fix it. He apologised for that and told me he'll throw in a free bottle on my next order (I would of course prefer if the free bottle is included in the new package, but better than nothing I guess).
Other Thoughts Minimal leaking with the products when they came. The caps were wet, and the core bottle was not completely full. I'm reasonably happy as far as leaks are concerned. But I did not get any of the samples I requested. I asked for samples of the three other products in his main line, and got nothing. Forgot to include it when he made the new package? I don't know, but I was quite disappointed with that, because I have read that others get samples and I specified in my order that I am a new Apex customer. But looking at the bright side, I'm just happy the stuff is here. I have had lots of problems with USPS shipments lately, they always take forever to come.

Btw I'm not sure where I should post my core impressions or whether I should post them at all, there are so many reviews and threads on it already!

View Profile · 03-23-2015 9:08 PM

Just create a new thread for yourself called "My CORE & TITAN impressions" or something along those lines.

View Profile · 04-11-2015 2:10 PM

Products: 2 Core
Ordered:3/20/15
Postmark(shipped):3/23/15
Received: Has not been received.
Shipping Option: (refer to options on Paypal) Normal
Location:USA
Emails(where applicable): No email response since 03/31/15
Other Thoughts
I have yet to receive any information regarding my order. The package says delivered but I never received it. Apex was doing great and working with me to solve the issue until all communication stopped and I have not heard any updates since the 31st of March.

Update: Recap is the issue was with the logistics of the carrier and not the shipper. The delay in response was due to the carrier not responding. Apex should be commended for their integrity and the way they finalized the issue. Apex took the issue up with the carrier and went above and beyond on the customer service side on my end. You have a satisfied customer who would recommend your product and service to anyone considering going the Apex route. Top Notch Product -

Much Respect to Apex,

Good2Go

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