(08-08-2017 3:58 PM)Filko84 Wrote:  I have very bad experience with PT!
Delivery was 49 days for Captain Oil and sample of GOA!
Tracking number was not traceable outside US, so I had to go to the post office few time just to check if shipping arrived!
I didn't like the product and few times tried to contact the support with return questions, but never received replay.
I send the product to the address from their website but there is no person at that address to accept it!
After contacting again the support, John told me that will go to the office in 2 days and will send the refund!
14 day later no replay and no refund!

AVOID THIS COMPANY!

Why should we "avoid" PT? I personally have never had an issue with them

I made my first order on Oct 3 but i didn't see it on my account order page (until now), which mean it's not processing yet.
Try to contact PT via contact page, gmail and PM on this forum, no response.
Is PT usually like this?

Wait a day or two. There's no customer service center like big companies have. If it's on your account orders page, it'll probably ship in a few days. 3 - 5 business days is my rule with Apex and Pheromone Treasures. Liquid Alchemy is usually within 24-48 hours. PheromoneXS is 24 hours unless it's a customized order.

(10-05-2017 2:26 PM)BigDickBandit420 Wrote:  Wait a day or two. There's no customer service center like big companies have. If it's on your account orders page, it'll probably ship in a few days. 3 - 5 business days is my rule with Apex and Pheromone Treasures. Liquid Alchemy is usually within 24-48 hours. PheromoneXS is 24 hours unless it's a customized order.

I second this. Same here. I've ordered from PT as well as Apex. Unfortunately they run on their own like a small business. So it's hard for them to answer all the emails right away. Give them a few says. The package will arive as soon as ur local postal service can get to ya.

Finally got an email from PT, says that my order has shipped..

(10-06-2017 7:31 AM)FunkyTribe Wrote:  Finally got an email from PT, says that my order has shipped..

U'll get it. Trust me. Am betting on me exotic car on this.

Let us know when ya get the package. Am THAT sure.

(10-06-2017 7:45 AM)DrChocolate Wrote:  U'll get it. Trust me. Am betting on me exotic car on this.

Let us know when ya get the package. Am THAT sure.

Awrait Doc.. but i think it's gonna take a while since i live on the other side of US

It only takes 2 or 3 days for USPS to deliver across the country.

I ordered GOA on Nov 28th and haven't got a confirmation that it even shipped yet.

I have ordered Captain spray and oil, Alpha Treasures, The Hook Up, Swoon in the past and all have shipped and came lightning fast.

I was wondering how I could get in contact with John since I had no luck getting in contact via the PT website.

Has anyone experienced this? I love PT and they usually have excellent customer service.

(12-05-2017 9:26 PM)gagymama Wrote:  I ordered GOA on Nov 28th and haven't got a confirmation that it even shipped yet.

I have ordered Captain spray and oil, Alpha Treasures, The Hook Up, Swoon in the past and all have shipped and came lightning fast.

I was wondering how I could get in contact with John since I had no luck getting in contact via the PT website.

Has anyone experienced this? I love PT and they usually have excellent customer service.

I'm sure he was back logged. You're get your confirmation tomorrow probably. I got mine the 30th, it will arrive the 8th. I opted for free shipping this time so I'm ok if it takes a little longer than normal.