(12-25-2012 10:45 PM)Alpha Dream Wrote:  II need for everyone who is having issues with the order to put down on the post the order number or your name so that I can look it up for you.

Chris, please look up orders #9747 and #9780, made almost a week ago. I have not yet received anything other than the PayPal payment notification. Please read the comment on order #9780. Thanks!

Chris, can you check order 9756? I did receive a shipping number but when I check this number it only states that electronic shipping confirmation has been received, nothing about whether the package is indeed on its way.
Ps I opted and paid for EMS shipping.

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I had this in another thread, but I thought it might be helpful here too:

I made an order of singles and I know that there was a notification sent to USPS and received tracking info. I also received a computer generated email about how my order may take a few days longer to process because of the individuality of the singles fulfillment.

I have a receipt, a confirmation, a tracking # and a notice from AD that things may take a while longer...PLUS it's Christmas! Maybe I'm too laid back, but I'm cool with my expectations and waiting on my order.

Maybe this is something similar that others are running into with getting tracking but not seeing it move?

On another note though - I've had an order track in CA and saw no movement logged by USPS until it was delivered LOL! That cannot be the fault of AD. I've not yet had an order that hasn't arrived within 5-10 of ordering (I'm in the US - East coast). I'm thinking the sale and Christmas mail load in general will cause some delay. All the better it will be when it arrives! :Big Grin:

Ditto on the USPS shipping updates , usually it shows only after the product arrives . Plus , with the big storms across the country , even some business related shipments I expected from FedEx are several days late due to weather delay ( I live on the East Coast as well ). Add to this the holidays . Guys - I'd give it an extra week until the orders arrive due to nobody's fault !!

dear chris: can you check on order #9819 and #9803? They are going the same place lol. If you want you can ship them together. I dont know if you shipped them yet because so far I have not recieved a shipping confirmation email or anything like that. Just wondering when I would get it lol, any free samples would be mutch appreciated, also will cold weather affect the pheromones while it is being shipped? just wondering if they might freeze or something idk

Finally, the package shows up as having left the sorting facility

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(12-26-2012 5:55 PM)pheromania Wrote:  Chris, please look up orders #9747 and #9780, made almost a week ago. I have not yet received anything other than the PayPal payment notification. Please read the comment on order #9780. Thanks!

Hello mania,

Order 9747 has shipped on 12/22/2012. Order number 9780 was partially shipped on 12/24/12 (the glace was shipped with this order, and the Androstadienone shipping separately as soon as I return home from the holidays) Around Jan 3rd.

Unfortunately we missed the part about shipping the two orders together. Please let me know if there is anything else I can do to help you further.

Chris @ Alpha

(12-21-2012 12:43 AM)pheromania Wrote:  Chris, a day or two ago I bought a bottle of LIIK and would now like to buy a bottle of Glace and some Androstadienone. Given that I haven't yet received any shipment confirmation I'm assuming you haven't shipped the order yet. My question is: if I buy the aforementionned products now, could you group the shipping with my LIIK order?

Sorry again man for missing this.. I'll give you a refund on the shipping anyway ; p

(12-21-2012 8:38 AM)Spearfisher Wrote:  Hi Chris!

I ordered Corpo with the special request scented with Leather Steel along with AM order No 9774
There's no need for fast processing,take your time (I guess there are a lot of orders at this time)
I just want to make sure it is scented with Love Scent!

And international orders over 75$ are still charged for shipping cost...
Maybe you can refund it (paid with paypal)

Thanks and Happy Holidays!

Hello, We just refunded the cost of shipping. You should have had the free shipping option.

(12-28-2012 6:25 PM)Alpha Dream Wrote:  Hello, We just refunded the cost of shipping. You should have had the free shipping option.

Yes, I received the refund! Thanks! (The shipping fee was set automatically, so there's no option to select free shipping for international?)

If Corpo comes scented with Leather and Steel as requested I'm very satisfied!

I really appreciate your efforts to improve customer service!