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just a note on LALs great customer service.
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dsouza
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RE: just a note on LALs great customer service.
06-10-2015 9:13 AM
(05-21-2015 3:18 AM)Pharaoh-moans Wrote: Its my first time ordering from them and I must say they are really on top of things. They shipped out the produ ct with a tracking number within a few hours of placing the order. Prior to that I emailed Gary to ask if he could include some samples for me, he responded promptly.
Just now I goofed and thought I was overcharged because I didn't the USD vs the CAD into account. I emailed him before discovering my own silly mistake (14hr work shift), and he responded within 5 minutes saying he's looking into it.
I am extremely impressed, and if anyone is thinking of purchasing from LAL just know service e won't be an issue.
This hasn't been the case for me.. I ordered a bottle of wolf on May 26th and its now June 10th and it still hasn't arrived.. I used to get my orders within a week, now suddenly this?
LAL has some great products but their shipping speed is satisfactory not great.
dsouza
(This post was last modified: 06-12-2015 4:23 AM by dsouza.)
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06-10-2015 9:13 AM
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Gitmo
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RE: just a note on LALs great customer service.
06-16-2015 8:16 PM
(06-10-2015 9:13 AM)dsouza Wrote: This hasn't been the case for me.. I ordered a bottle of wolf on May 26th and its now June 10th and it still hasn't arrived.. I used to get my orders within a week, now suddenly this?
LAL has some great products but their shipping speed is satisfactory not great.
dsouza
I would email Garry man because I ordered something on 6/10 and it arrived yesterday, 6/15. Really quick turnaround, considering it's coming to the east coast from Hawaii. Something doesn't sound right. Did you get a confirmation at all, did your account get charged? Maybe it just didn't go through at all.
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06-16-2015 8:16 PM
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kimosabe
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RE: just a note on LALs great customer service.
06-16-2015 10:40 PM
Yep, best to email LAL and find out. Lately, many are reporting problems with USPS so it might be stuck at a postal distribution center somewhere.
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06-16-2015 10:40 PM
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just a note on LALs great customer service.
