(05-25-2017 5:26 AM)Spars Wrote: [ -> ]I have since transferred the remainder of this juice to a bulb dropper. I don't like to complain to these hard working vendors of ours.
When you put it that way, it starts to sound good. I think you're mistaken, though. There are two kinds of complaints: good and bad. Now, the dividing line between those two groups is pretty fine, and subjective. What I have found when working directly with customers are a few characteristics of a good complaint:
1. It is stated in a friendly manner. You're just giving facts to someone you like.
2. There is a solution (even better if you provide it)
In this case, we like the product. GOA is consistent in its effects on a per-reviewer basis. Paradox will find it to be friendzone juice every time he samples it, and Snoopyace will find stalkers fighting over the best shrub near his house to hide behind. What we don't like are the bottles.
Let's say that I have a stalker-type of effect from GOA and I like it. That gives GOA an A+ grade. Now let's say that when I get my next bottle, the cap is busted. Now when I reach for GOA, I have to fight with that stupid cap every time. That drops GOA's grade, which means I use it less, and Bonadzz has to wait longer before I order another bottle.
If Bonadzz doesn't know that I'm struggling with a cap, he doesn't know that he's losing business. He would much rather sell me a replacement GOA in July than he would in September this year. He would also much rather I be completely satisfied with the GOA so that when I talk to other mone users, people wonder if I'm shilling for PTreas. And not just me. I'm only one customer, and I only post on PheroTruth. He wants every customer to give GOA the best grade possible, and not have that grade reduced by packaging flaws.
Without us letting him know, via a well-formatted complaint, he doesn't know how many of the caps are failing. Look at the extremes of the behavior to see what happens when we complain about every flaw, and never complain about any flaw.
When we complain about nothing, no matter how bad, he doesn't know that the caps are leaky, the bottles are shattering in transit, and pherobombed postal centers are turning into government-funded orgies. He doesn't know that a lot of his customers are unhappy because they didn't receive what they ordered, or can't use what they ordered because his most recent batch of eurodroppers have no hole. (these are all hypothetical in case the reader is getting spergy on me)
If we write well-written complaints about everything, he will know that a certain percentage of caps are leaky or give a bad user experience. He can make a fully-informed decision about how to handle that. Does he switch vendors? Does he ship replacement caps to impacted users? Does he test the caps as the bottles ship? If the bottles were breaking in transit (lucky postmen!), he can make a fully-informed decision to change the packaging so they're better protected, and survive the postal abuses.
This got long winded. Spars, I believe your motives are altruistic, and I disagree with your decision to suffer in silence. Providing good feedback to our vendors is critical to their success, and I don't think Bonadzz will disagree.