Three days ago I sent a mail to Apex's customer service and haven't heard anything from them. Not even a standard "We've received your mail and..." kind of response.

Three days is way too long for a customer service these days. So Apex is a company I don't trust that much. For me, the way the customer service handles things determines if I'm dealing with a trustworthy company.

So far, not good. Not even a standard mail.

Just some feedback and regret that I gave away my real name in connection to my forum alias. I hope that won't be a problem.

Summary: I don't trust em.

I don't think their customer service email is working properly. I didn't get any replies back myself. Try sending a PM to thundr instead.

(09-16-2015 3:50 PM)Ekscentra Wrote:  I don't think their customer service email is working properly. I didn't get any replies back myself. Try sending a PM to thundr instead.

Ok, thanks. It's still sloppy though.

Ok, it's been a good while to get back to me either on here or through customer service. No response.

This makes Apex low on my list of companies to purchase from.

What if something went wrong? Would there be any customer service?

The customer service is the entrance to the company. This one failed miserably. I've even given Thundr a good couple of hours to respond here.

I doubt he knows my original question...

(09-16-2015 5:52 PM)Mr. E Wrote:  I've even given Thundr a good couple of hours to respond here.

Please tell me your are just joking around.
You've been told by a fellow member the system has been down.

Relax

What I like about the style of Apex is that its not all flashy and marketing psychology like PXS. Its ran by one real person who doesn't have the time to make a website all flashy and looking all corporate and mechanical like.

The products speak for itself.

(09-16-2015 6:43 PM)thundr Wrote:  Please tell me your are just joking around.
You've been told by a fellow member the system has been down.

Relax

I was told no such thing.

Telling people to tell you that they are joking around leaves a bad impression.

And all in all, this shouldn't have been necessary. The forum is extra feedback. Had I been a regular customer, I wouldn't have the opportunity to connect with you.

I'm not joking around. And, uhm, I guess, relax man. Some respect would be nice. The way a vendor treats their clients is one of the most important parts, and you screwed that up quite badly here.

I replied asking if this whole weird negative energy is just jokes on me today. This whole thread seems awful demanding and canned.

You want me to earn your business by disrespecting me right off the bat over an email I didnt even get?

Ok guys wheres the hidden camera?... lol

(09-16-2015 7:17 PM)thundr Wrote:  I replied asking if this whole weird negative energy is just jokes on me today. This whole thread seems awful demanding and canned.

You want me to earn your business by disrespecting me right off the bat over an email I didnt even get?

Ok guys wheres the hidden camera?... lol

Are you serious? I didn't even disrespect you, just stated that the customer service was lacking. You can read back for that.

And the email you didn't get? That was the fucking problem. Had you just said that you didn't get it, we'd be good by now. But you decided to turn it into an argument.

You will still want to be right. And I will be amused at that. And your inability to handle customers has been documented on here so far. I expect more. Unless you actually get courteous and not the "tough guy" you like to be, your status will lower.

Man, I just told you that I got nothing back from the customer service and you managed to turn it into this debate, which is a waste of my time. So goodbye, unless you have something useful to say.

I will give one piece of well-meant feedback: the way you deal with potential customers sucks. That was not meant as an insult, it was meant as feedback.

Now treat me well and I might buy from you.

Now Im being cursed at?