That's odd. I placed an order in July and received it with no problems at all. Sorry you're having difficulty. Maybe try emailing hax until you get an update.

I have sent another one today, hopefully I hear something back this week.

Thanks for the replies though it gives me hope!

So I got a response from Brad today just apologising and he even refunded the international shipping cost which was pretty cool! Hope to try out my first products from HAX shortly!