In my several orders from them they are not swindlers. Ask for Mara Fox. She owns the joint. Tell her the straight story. Based on your thread here, you're in for a surprise.

Good luck

I second that. Well said.

(08-28-2016 3:23 PM)HappyGoSkillfully Wrote:  In my several orders from them they are not swindlers. Ask for Mara Fox. She owns the joint. Tell her the straight story. Based on your thread here, you're in for a surprise.

Good luck

Thanks for the advice.

Well, I already bought an alternative from someone else but I guess it makes sense to try and email the owner so she at least are aware of the treatment I have been met with from one of her employees.

I'll do that.

(08-28-2016 5:09 PM)ScentHound Wrote:  Thanks for the advice.

Well, I already bought an alternative from someone else but I guess it makes sense to try and email the owner so she at least are aware of the treatment I have been met with from one of her employees.

I'll do that.

I'm glad to see this. I've worked service and support for a long time. It's always possible to have a bad apple in the customer service department. Without customers escalating to a supervisor or owner, the owners can't fix the problem. Meanwhile, customers silently disappear and post negative reviews with terms like "swindlers".

I'm sure they'll appreciate the opportunity to make things right for you, and probably include a token of their gratitude.

(08-29-2016 9:54 AM)BarefootOxford Wrote:  I'm glad to see this. I've worked service and support for a long time. It's always possible to have a bad apple in the customer service department. Without customers escalating to a supervisor or owner, the owners can't fix the problem. Meanwhile, customers silently disappear and post negative reviews with terms like "swindlers".

I'm sure they'll appreciate the opportunity to make things right for you, and probably include a token of their gratitude.

Well, I emailed them again at the designated email address for 'customer service' on their website, asking for the email to be forwarded to Mara Fox yesterday.

I'll update this thread if I hear back from LPMP (and if I don't).

Just my 2 cents but I can't see how flaming the company the way that you did on a public forum without trying to contact the owner might not work in your favor when it comes time to speaking with the owner. Mara is an excellent person who goes out of her way to be accommodating even if her company is not at fault. Just seems more than a little passive aggressive the way you called her out.