(12-26-2012 9:32 AM)deker0 Wrote:  I received the automatic USPS confirmation as well, but my order hasn't shipped out yet. It's definitely the Xmas chaos...

Deker, I need an order number from you to check this out on your behalf, and find out what is going on.

Chris

(12-23-2012 7:11 PM)dru212 Wrote:  Love the products I do have, but had a malfunction with the bottle of AM that resulted in almost all of it evaporating. All I have left is the silicone base it seems. The inner cap and stem broke loose which I sent a picture of into the support email.

I did get an email response thanking me for the picture and a statement saying the issues have now been corrected. Truthfully I was kind of expecting a replacement or at least a nice discount on another bottle since it was a malfunction. Emailed again but didn't get any further responses.

Again I really like the products and want to order more but was a bit put off by this.

Dru, can you respond here with your order number? I'll make sure a new bottle of AM makes it out to you.

delivery on 12-27

my 7yo got the box from the mailman and football passed it to me....er... at me...

bubble wrap FTW !!!

(12-28-2012 7:29 PM)Alpha Dream Wrote:  Hi Mania,

I just responded to your original question on this... Sorry for taking a while to get back to you. I've been visiting family for the holidays, and managed to get really sick while here : (

Anyway, hope this will help you out..

I understand. Thanks a lot, Chris! Wish you to get well soon.

Hey Chris can you give an estimated time for shipping to UK please?

(12-29-2012 1:25 PM)suzilondon Wrote:  Hey Chris can you give an estimated time for shipping to UK please?

It depends on the shipping method. Global Priority Mail will take 1-2 weeks on average. Express Mail, while a little expensive, is the best method as it offers good tracking details - this shipping method will deliver to the UK in about 5-8 days.

Free shipping by first class mail can take from 10 -21 days on average.

Cheers,

Chris @ Alpha

Don't you wish it was going from the UK to the US, not the other way round. The good old regular Royal Mail Airmail typically clears my packages from the UK to Australasia in 5 calendar days. The longest was 1 calendar week. sigh...

(12-28-2012 7:41 PM)Alpha Dream Wrote:  Dru, can you respond here with your order number? I'll make sure a new bottle of AM makes it out to you.

Chris - I really appreciate you responding and taking care of this. My order number was # 6924. Unscented AM would be great!

(12-28-2012 7:32 PM)Alpha Dream Wrote:  Deker, I need an order number from you to check this out on your behalf, and find out what is going on.

Chris

Hi Chris, it's #9716, thanks!

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(12-28-2012 7:29 PM)Alpha Dream Wrote:  Hi Mania,

I just responded to your original question on this... Sorry for taking a while to get back to you. I've been visiting family for the holidays, and managed to get really sick while here : (

Anyway, hope this will help you out..

Feel better soon! Are you visiting where you originally grew up? I remember us talking a bit about it during our phone call a few months ago...

Hi ,

I ordered FB Glace on Xmas day / Dec25 , just arrived today in the mail Dec 31 .6 days from order ,incl shipping West coast to East coast US.
Super fast service -I am very happy , as always Alpha Dream rocks .

Thank you so much and have a Happy Prosperous Healthy New Year !!